10 Best Conversation Intelligence Tools for Call Analysis in 2026
Conversation intelligence transforms every sales call into coaching opportunities and deal insights. These platforms record, transcribe, and analyze conversations to identify winning patterns, coach reps, and understand why deals close or stall. We tested 14+ platforms to find the best for revenue teams.
Gong is the market leader in conversation intelligence, used by thousands of revenue teams. Beyond call recording and transcription, Gong provides deal intelligence that shows which deals are at risk and why. The platform identifies winning behaviors across your top performers and helps replicate them. Revenue intelligence dashboards give leadership complete visibility into pipeline health.
Starting priceCustom ($100+/user)
Strengths
Industry-leading conversation AI
Comprehensive deal and revenue intelligence
Excellent coaching scorecards and playlists
Strong CRM integrations
Large customer community and best practices
Limitations
Premium enterprise pricing
Can be complex for small teams
Minimum seat requirements
Long implementation for full value
Who it's for: Best for mid-market and enterprise sales teams that want complete revenue intelligence. Ideal when conversation insights need to flow into forecasting and deal reviews.
Chorus, now part of ZoomInfo, provides conversation intelligence with deep integration into ZoomInfo's contact and company data. The Deal Hub centralizes all deal-related conversations. Momentum alerts notify managers when deals need attention. The platform excels at onboarding new reps with call libraries of best examples.
Strengths
ZoomInfo data integration
Excellent new rep onboarding
Deal Hub for conversation organization
Momentum alerts for at-risk deals
Good Salesforce integration
Limitations
Best value with ZoomInfo bundle
Enterprise pricing
Some features require add-ons
Who it's for: Best for teams already using or considering ZoomInfo. Ideal for mid-market companies scaling their sales team.
Clari Copilot (formerly Wingman) is conversation intelligence built into Clari's revenue platform. Real-time AI provides live coaching cues during calls. Conversation insights flow directly into Clari's forecasting and deal inspection. For Clari customers, it creates a unified view of revenue from conversation to close.
Starting priceCustom
Strengths
Part of complete revenue platform
Real-time AI coaching during calls
Deep forecasting integration
Deal inspection with conversation context
Unified revenue visibility
Limitations
Best with full Clari platform
Enterprise pricing and focus
Newer standalone option
Who it's for: Best for enterprise teams using or evaluating Clari. Ideal when conversation intelligence needs to connect to forecasting.
Salesloft Conversations brings conversation intelligence natively into the Salesloft sales engagement platform. Calls from cadences are automatically recorded and analyzed. Coaching tools help managers identify improvement areas. For Salesloft customers, there's no additional integration needed.
Starting priceIncluded
Strengths
Native Salesloft integration
Cadence calls auto-recorded
Unified sales engagement platform
No additional setup
Coaching built-in
Limitations
Requires Salesloft platform
Less standalone value
Fewer third-party integrations
Who it's for: Best for teams already on Salesloft who want conversation intelligence without another vendor.
Outreach Kaia provides real-time AI assistance during meetings, not just post-call analysis. The AI surfaces relevant content cards during conversations. Meeting intelligence integrates with Outreach sequences. For Outreach customers, Kaia adds live coaching to the engagement platform.
Starting priceIncluded
Strengths
Real-time AI during meetings
Content cards surface automatically
Native Outreach integration
Live objection handling help
Meeting action items
Limitations
Requires Outreach platform
Real-time features need training
Less post-call analysis depth
Who it's for: Best for Outreach customers who want live AI assistance during sales conversations.
Fireflies.ai provides accessible conversation intelligence for teams of any size. The platform transcribes calls from Zoom, Meet, Teams, and more. AI generates summaries and action items. The generous free tier makes it easy to start. Search across all conversations finds key moments instantly.
Starting priceFree/$19/mo
Strengths
Generous free tier
Works with any meeting platform
Good transcription accuracy
AI summaries and action items
Searchable conversation archive
Limitations
Limited deal intelligence
Basic coaching features
Less enterprise-focused
Who it's for: Best for SMBs and startups that want transcription and basic insights without enterprise pricing.
Avoma manages the full meeting lifecycle from scheduling through follow-up. AI notes are generated automatically with action items. Revenue intelligence features help track deals across conversations. The platform includes meeting scheduling, making it an all-in-one meeting solution.
Starting price$24/mo
Strengths
Full meeting lifecycle
AI-generated notes
Meeting scheduling included
Revenue intelligence
Good value pricing
Limitations
Less specialized than leaders
Smaller market presence
Fewer enterprise features
Who it's for: Best for teams wanting an all-in-one meeting solution with scheduling, notes, and basic revenue intelligence.
Fathom offers free conversation recording and transcription that actually works. One-click highlights make it easy to capture key moments. The product focuses on simplicity over enterprise features. For individuals and small teams, it's the best free option available.
Starting priceFree
Strengths
Completely free core product
Simple, focused interface
One-click highlights
Good transcription quality
Zoom, Meet, Teams support
Limitations
No deal intelligence
No coaching features
Limited team features
Individual-focused
Who it's for: Best for individuals and very small teams who need transcription without paying for enterprise features.
Jiminny provides conversation intelligence with strong European compliance credentials. GDPR-compliant recording and storage address EU requirements. The platform integrates well with HubSpot and other CRMs. Coaching features help managers develop their teams.
Starting price$85/mo
Strengths
Strong GDPR compliance
Good HubSpot integration
Coaching scorecards
European data hosting
Reasonable pricing
Limitations
Smaller US presence
Less deal intelligence depth
Fewer integrations than leaders
Who it's for: Best for European teams or companies with strict data compliance requirements.
ExecVision focuses specifically on coaching and training use cases. Call libraries organize examples by topic and skill. Scorecards provide structured evaluation of rep performance. The platform is purpose-built for sales enablement and training teams.
Starting priceCustom
Strengths
Purpose-built for coaching
Call library organization
Structured scorecards
Training-focused features
Good for enablement teams
Limitations
Less deal intelligence
Narrower use case
Coaching-specific focus
Who it's for: Best for sales enablement teams focused primarily on coaching and training rather than deal intelligence.
Deal Intelligence (25%) — Ability to surface risks, next steps, and deal insights from conversations.
Coaching Capabilities (20%) — Scorecards, talk ratio analysis, and coaching workflow support.
CRM Integration (15%) — Depth of Salesforce, HubSpot, and other CRM integrations.
Value for Money (15%) — Features delivered relative to cost and team size requirements.
How to Choose
Choose Gong if you need Enterprise revenue intelligence.
Choose Chorus.ai if you need Using ZoomInfo data.
Choose Clari Copilot if you need Clari revenue platform.
Choose Salesloft Conversations if you need Salesloft customer.
Choose Outreach Kaia if you need Outreach customer.
Choose Fireflies.ai if you need Budget-conscious SMB.
Choose Avoma if you need All-in-one meetings.
Choose Fathom if you need Free transcription.
Choose Jiminny if you need European compliance.
Choose ExecVision if you need Coaching focus.
Common Questions
Laws vary by jurisdiction. One-party consent states (like many US states) allow recording if one party consents. Two-party consent states and most EU countries require all parties to consent. Most platforms provide consent notifications and recording disclosures.
Top platforms achieve 90-95% accuracy for clear audio in English. Accuracy varies with audio quality, accents, and technical terminology. Most platforms improve accuracy over time with your specific vocabulary.
Companies typically see 10-20% improvement in win rates, faster rep ramp time, and better coaching efficiency. ROI comes from replicating winning behaviors and identifying deal risks earlier.
CRM tracks what happened after calls. Conversation intelligence shows what happened during calls. Together they provide complete visibility. Most platforms integrate deeply with CRMs to enrich deal records.
